Integra-T Experience, in its desire to continuously improve, makes available to its customers a section of suggestions, complaints and claims for the client to make comments on the services offered and suggestions for improvement.
Suggestions
Do you have any suggestions about any products we offer? Write to us info@integratexperience.com with your suggestion and we will respond as soon as possible
Complaints
Do you have any complaints about the contracted service? First of all, to apologize and to write to us as soon as possible, explaining your situation, what has gone wrong, and the damage caused. Write to us at info@integratexperience.com or call us by phone at 627 138 706
Claim
A complaint is a formal complaint that must be filed with the relevant public administration. We remind you that Integra-T Experience has complaint sheets in paper format. If you think it is convenient to put a claim, because the service offered has not turned out to be what was promised, you must do it in the Conselleria de Turisme de la Comunitat Valenciana, either in person, or electronically
Regulations
– Decree 77/1994, of 12 April, of the Valencian Government, by which regulate the sheets of claims of the consumers and users of the Valencian Community (DOGV nº 2249, of 7 November 1994).
– Order of 26 Of September of 1994, of the Consellerias of Sanidad and Consumption and Industry, Trade and Tourism, by which develops the Decree 77/1994, of 12 of April, of the Valencian Government, by which regulate the sheets of claims of the consumers and users of the Valencian Community (DOGV nº 2381, of 7/11/94).
– Order 4/2013, of 26 March, modifies the sheet of claims of the consumers and users of the Comunitat Valencian (DOGV nº 6999, of 9 April 2013).
– Law 15/2018, June 7, of the Generalitat, of tourism, leisure and hospitality of the Valencian Community. (DOGV nº8313 of 08.06.2018).
